Refund Policy

We would like to thank you for visiting our portal. Please read the policies, conditions and the process carefully as they will give you complete information and guidelines about your rights and obligations as a customer at Bigfyda.com. This is related to or concerning any purchase you make through us unless specifically stated on our product pages. We make every effort to service the orders placed with us as per the specifications and timelines mentioned against each product. If due to any reason, unavoidable circumstances or beyond the limitations of the merchants the order has not been shipped by the seller then the order shall be cancelled and the purchase amount shall be refunded. In this event the order/product delivered and has been cancelled for refund due to product fault, delivery of wrong product, partial product etc. then the refund is processed.

The Order may be cancelled before shipment due to any of the following reasons:
1. The specific product/model is out of Stock.
2. The order could not be shipped within the specified timeline.
3. On customers request.
4. The shipping address is not serviceable.
5. Any other reason beyond the control of merchants or Bigfyda.com
 
The Orders may be cancelled post shipment/delivery due to any of the following reasons: 
1. Established defect in the product, that seller is not able to either replace or repair.
2. Correct product could not be delivered.
3. Shipping address found to be untraceable, wrong, incomplete, locked and customer not available.
4. Customer refused to take the delivery, refund would not be applicable incase of perishable products, like flowers, cakes, Biscuits etc. and/or incase of made to order and personalized products, like mugs, T-shirts with personal pictures.
5. Products damaged during transit and delivery have not been accepted.
 
Caution: Please do not accept delivery of any item whose packaging is damaged or tampered in any manner.
Conditions:
A. Ensure that the product is in seller warranty.
•    Cancellation and refund requests for products shall not be eligible under manufacturer warranty.
•    The refund shall be processed only after the product is shipped back and received by the merchant.
•    Need to attach a note along with the product returned for refund. The note should clearly state your name and address, Contact  number and order number. Describe the problem in your own words. Without your order details processing Refund / replacement would not be possible.
B. If the return courier AWB/ tracking number is not intimated to Bigfyda.com customer support team is not eligible for refund.
C. The order returned must accompany all the accessories (including freebies) which were serviced along with the order, else the cost of the accessories shall be recovered from the refund amount.
6. Any charges levied as tax is not eligible for refund.
 
Note: Any Gift coupon (GC) circulated by Bigfyda.com for promotional offer would not be refunded in case of cancellation of the order.
 
 
Refund Process: 

1. Please connect with our customer care via email (care@bigfyda.com) or call at +91 8460372121

2. The customer care team will validate the request by checking the timelines, product type, warranty terms, etc. and shall take the request for refund or exchange.

3. Ensure to collect the return address from Bigfyda Customer Care Officer.

4. Be sure the product should be packed properly and label (mentioned) it with the Order Number, Return Address and Your address.

5. Follow the instructions of customer care carefully for packaging and returning the product using courier services.

6. Ensure that the AWB/ tracking number is shared with Bigfyda customer care to proceed the refund process.

7.The order shall be considered for refund only if the seller receives the product in undamaged condition [there should be no scratches, no dents etc.]

 
Caution: The product should be pack properly before handing it over to courier.
 
Exclusion: A refund can be refused if the following conditions are met. 

1. The product is completely broken and unusable or with scratches or incomplete as per the seller claims from the customer.

2. The product is returned beyond the required return date or you have not informed us about the concern during the warranty period.

3. The above process does not apply to books, movie and music CD, DVD, Blue-ray, CD rooms, Magazines, Flowers and Confectionary items.

4. The order returned does not accompany all the accessories (including freebies) which were serviced along with the order.

5. Any other product which Bigfyda.com deems fit from time to time.

 
Please Note:

•    On cancellation of an order, you are entitled to receive refund based on pay mode table mentioned in the refund timelines with additional shipping charges.

•    Bigfyda.com is not liable to pay any penalty or compensation to the customer for cancellation of any order, for reason mentioned above.

 
Refund Timelines: 

Pay Mode

Refund Mode

Refund from the date of cancellation of order

Credit Card

Credit Card

10-12 Working Days*

Net Banking 

Bank Account Online Transfer 

10-12 Working Days*

Debit Card  

Bank Account Online Transfer

10-12 Working Days*

Bigfyda Gift Certificate

Bigfyda Gift Certificate

10-12 Working Days*                       

Cash On Delivery (COD)

N/A

N/A

 * Note:  Working Days are Monday to Saturday excluding holidays

 
Please note: 

•    You can check the status of your refund in Your Account on the order's summary page.
•    We will process the refund after receipt of the product by Bigfyda.com or its business partner. Refund will be processed based on the mode of payment of the order Refund processed through Credit card / Debit card will reflect in the next Credit Card/ Bank statement.
•    If your refund doesn't appear in Your Account, and the processing time for your payment method has passed, contact customer care for further assistance.
•    Any charges levied as tax is not eligible for refund.