At Bigfyda.com, customer satisfaction is our priority; therefore we stand behind all products bought at our site. Sometimes because of the scale of operation a few exceptional cases might happen. If for any reason you do not feel satisfied with the product delivered to you then please get in touch with our Customer Service team for an appropriate resolution.
We will try our best to replace the product to your satisfaction and if that is not possible because of some operational constraint then we will provide full refund as per the requirement. In all such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same. You should contact our customer service within 24 hours after delivery of the product.
And in case you have received your order with the outer packaging tampered/meddled, then please capture a snap (take a photograph) of the same and share with our customer care department within 24 hours after delivery of the product.
To make things fair for all of us and provide you with the benefits of the Return Policy, we adhere to below mention points.
• All items to be returned must be unused and in their original condition, with bill document, original tags and packaging should be intact.
• We would not be able to accept a product if it shows sign of being broken or tampered with by you.
• Once we received product it will be sent to our Quality team for checking. Once it passed from the QC, the refund will be made to your account which you have selected in the time of purchase.
• The refund will be dine within 7-8 working days after the entire process completes.
• We expect that while returning the product you will pack the product very safely and securely.
• We won't be able to entertain any damage/lost in Transit (For example:- If a complaint was raised for Wrong Product Delivery and the sent item got damaged in the transit then we will not be responsible for the damage and eventually may not be in a position of replacement or refund for the same).
• Please Note: We may not be able to exchange products bought during sale or discount.
• Replacement/exchange is subject to product/ stock availability.
Products that will not be covered under the Return Policy are:
For some products, the sale is a final sale, and the merchant does not accept any return due to health & hygiene reasons. So we cannot make the returned of below items.
• Products like undergarments, Lingerie, Swimsuits etc.
• All Healthcare products.
• All Beauty products, Deodorants, Perfumes, Flowers, Edible products, Perishable items.
• Socks, Toys and any free items received.
• Also, please note that will not be able to accept any returns for GOLD /SILVER items and customized jewellery.
Please Note: In case you are not satisfied with clothing or footwear product or it does not fit you well, please feel free to ask for a replacement. The Process of Return would remain the same.
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